We simply don’t believe there are softer blankets or cushions out there and as a result we offer returns on all products if you have found something softer within 14 days.

If 14 days have passed since the purchase date, we can then only offer a refund if the product is faulty. You have 30 days to return your fluffi to us if the product is faulty. 

All returns need to be sent with a returns form which you can download here.

We will refund upon receipt of the item subject to the terms and conditions.

We will be unable to accept the returns if the fluffi is stained, left with a scent, has been used, washed or dried. We cannot be held accountable for any defect caused to the product unless proven in manufacturing. Once your return has been inspected, we will email you to notify we have received the item. Your refund will then be processed and the payment will be applied to the original method of payment.

You will be responsible for paying for your own shipping costs for returning your item.

If you return an item and charge the collector, the cost of the delivery will be deducted from your refund. 

Please print and fill out the form with all details requested including your order number, which is provided on your confirmation email, to send back with the fluffi.

In order to take advantage of your rights under this returns policy, you must: fill in the returns form and the returns form must be sent along with the goods.

You will be responsible for paying postage costs associated with returns under this policy. 

You will need to use our returns form.